Cathay Pacific – Identity Management Roadmap


Cathay Pacific Airways requirement was for a roadmap to guide the development of the identity and access management environment in a way that would improve the efficiency of the three main business divisions: Airline Operation, Passengers and Back-office Operations.

Initially the existing environment that had developed over a 15 year period was analysed and

understood. The main requirements of the business was then determined through a series of key person interviews and workshops. The requirements formed the basis for the IAM Roadmap that positioned the organisation on a “maturity index” in order to plan for the improvements to be accommodated in the Roadmap. The workshops were used to prioritise the development of IAM environment in order to ensure the activities with the greatest payback were tackled first.

The final component of the Roadmap was the identification of six prospective vendors to provide the backbone products for the IAM environment.