Sensis – Identity Information Architecture

Sensis produce the White Pages and Yellow Pages books in Australia as well as supporting the White Pages On-Line, automated voice-response directory assistance and Yellow Pages electronic directories. To support the migration of these services, new facilities for customer data were abstracted to a stand-alone electronic directory.

The project involved the documentation of the information requirements, accommodating the multiple scenarios for customer listings, documentation of the data components and documentation of the entity diagrams supporting he architecture. In addition a directory architecture document was produced detailing the directory information tree and schema to accommodate the customer listing scenarios.

Other projects ICA consultants have been involved in are in Fiji, Saudi Arabia, Singapore, China, Hong Kong, Europe, New Zealand and Tahiti.